Choosing to receive your Council Tax bill through ‘My Account' saves you time, helps us save on postal/print costs and reduces the impact on the environment.
Before you can sign up to e-Billing you must register to ‘My Account'. It takes just a few minutes to register and only seconds to opt-in for e-Billing.
Step 1: Register to My Account
Step 2: Once you have logged in, go to 'My Services' and click 'e-Billing'.
Step 3: Enter your Council tax Reference Number and click Add Council Tax Account.
If you have previously made a Council tax payment/checked your balance using My Account, we already know your Council Tax number. Therefore simply click the 'Sign Up' button to opt-in, located on the homepage of your 'My Account'.
I'm receiving an error when I verify my Council Tax number
There are no downloads available?
e-Bills will be generated from the date you sign up to e-Billing. You will receive en email notification when an e-Bill is available to download. You will also get an alert on your ‘My Account' home screen when you log in.
My instalment amount or payment due date is incorrect
Please contact us on 01437 764551 and ask to speak to the Council Tax Team to discuss discrepancies on your Council Tax account.
How do I sign up for payment reminders?
To sign up for payment reminders go to 'My Services', click on e-Billing and scroll to the bottom of the page. Click the switch next to Council Tax Payment reminders to opt-in.
Please note - if you are a Direct Debit customer this option will not be available.
How do I opt-out of e-billing?
You can opt-out of e-Billing in ‘My services'. Click on e-Billing and click the switch under paperless.
e-Bills received while you were opted-in for e-Billing will remain available. Go to 'My Services' and click on e-Billing then 'My Downloads'.
I've moved house, can I still access previous e-Bills?
Yes, all previous e-Bills will be available. Go to ‘My Services' and click on e-Billing then 'My Downloads'.
I am responsible for more than one Council Tax Account; can I opt in for e-Billing?
No, unfortunately it is not available for multiple accounts at this time.
Can I register for e-Billing as a business?
No, unfortunately this is not available at this time. We are however working on a ‘My Account' for Businesses and hope to have it online soon.